I hate Bluetooth remotes. My new ISP which I have now since 2 hours... has BT remotes for the TV boxes, 1 TV box (bedroom) already froze up twice.
And my remote loses BT connection as soon as I press a 1 on my remote. Found that out because I wanted CNN on and that's channel 61, I can go to Channel 59 and push prog up twice to get to 61 but this is annoying.
But very tired I'll be having my first conversations with the helpdesk tomorrow to see if they can send me TV boxes without BT remotes.
Sounds less like a Bluetooth issue at least on the Number One button, and more a fault with the remote either physical or firmware.
If opening up the remote is realistic, you could see if there is anything physical.
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